🌤️ Important Notice for All Bookings

Thank you for choosing Outreach Borneo for your adventure!

We kindly ask you to take note of the following important information before your trip:

⚠️ Weather Advisory

Our programs take place in natural outdoor environments and are subject to weather and environmental conditions.

In the event of heavy rain, flooding, or any unsafe weather, certain activities may be delayed, modified, or cancelled for your safety.

We will do our best to provide alternative activities or reschedule the program where possible.

⏳ Last-Minute Changes

Please understand that some changes to the itinerary may occur with short notice, due to conditions beyond our control (e.g., road conditions, river safety levels, or community events).

Our team will inform you immediately of any changes and will prioritize your comfort, safety, and experience.

🧾 Booking & Refund Policy

Cancellations made 3 days before the program date will incur a 50% charge.

Cancellations made within 1 day or no-shows will be charged 100% of the total amount.

In the case of cancellation due to dangerous weather conditions, we will offer rescheduling or a partial refund based on the situation.

💬 Contact & Support

If you have any questions or need clarification before your trip, please don’t hesitate to reach out to our team.

We appreciate your understanding and cooperation, and we look forward to sharing a meaningful and safe experience with you in Borneo! 🌿✨

📝 Special Terms & Conditions

(What to Wear & What to Bring)

To ensure your comfort, safety, and enjoyment during your program with Outreach Borneo, please take note of the following:

👕 What to Wear:

Comfortable outdoor clothing (preferably quick-dry)

Covered walking shoes or sports sandals with grip

Hat or cap for sun protection

A light raincoat or poncho (especially during rainy season)

🎒 What to Bring:

A small daypack to carry your belongings

Refillable water bottle (we aim to reduce plastic!)

Sunscreen and insect repellent

Personal medications (if required)

Extra change of clothes and towel (for water activities)

Waterproof bag or dry bag for electronics and valuables

🚫 Please Avoid Bringing:

Valuables or unnecessary electronics

Plastic bags or single-use items (support our eco efforts!)

Open footwear like flip-flops (unless specified for certain activities)

📸 Other Reminders:

Respect local culture by dressing modestly in community areas

Ask permission before taking photos of people

Follow safety instructions from guides at all times

Outreach Borneo is not responsible for loss or damage of personal items

Thank you for being a responsible traveler and helping us create a safe and respectful environment for both guests and local communities. 🌿